Thursday, August 03, 2006

How to Deal with Customers that Do Not Pay

Author Michelle Dunn, has been interviewed by Tom Taulli who writes a weekly column for Forbes.com. “Tom contacted me on a Sunday night and had just found my book online”, says Dunn. Tom had a deadline for his column which is featured on the front page of the Forbes.com website each week, and this weeks column is about how business owners can deal with customers that do not pay them, how to decide if someone should be on a cash only basis, if you should collect using phone calls or letters, hot to escalate things when no payment is forthcoming and when and how to place accounts with a collection agency. “The article will get front page exposure and Forbes.com gets quite a bit of traffic approximately 9 to 10 million unique visitors a day” says Tom.
As a recognized expert in her industry Dunn has received nationwide press through the years based on her knowledge and expertise in the debt collection industry. Michelle has been featured in Business NH Magazine, The Wall Street Journal, NH Business Review, NPR, The CBS Early Show and many other national media.
Tom Taulli is an author and advisor to startup companies, is the author of various books on finance, such as The Complete M&A Handbook (Random House) and Investing in IPO's (Bloomberg Press). Mr. Taulli teaches finance and investing at a variety of educational institutions, including University of Southern California (USC) and University of California , Irvine (UCI). He has written numerous articles for such prestigious publications as Business2.0, CBS MarketWatch, MSN Investor and Forbes.
In addition to being a published author, Mr. Taulli often appears on high-profile television venues such as CNN, CNBC and Bloomberg TV, and is frequently quoted in the various print media sources such as the Wall Street Journal, Barron's, USA Today and LA Times. Besides his books on M&A and IPO's, Mr. Taulli has written five other books on finance, with publishers such as Bloomberg Press and McGraw-Hill. Mr. Taulli has a Bachelor of Science degree in Finance from Cal Poly, Pomona , and a law degree from Whittier School of Law.

Dunn was a debt collector for 17 years, started and ran her own debt collection agency for 8 years and has written 7 books on the subject of collecting money. The Second Edition to her first book “Starting a Collection Agency” has just been released in June and Entrepreneur Press is publishing Dunn’s book “The Ultimate Handbook of Credit & Collections, the Check IS in the Mail” on August 1, 2006. Dunn also owns and moderates Credit & Collections a 10 year old online networking community and website with over 950 members. To learn more about Michelle or her services please visit www.michelledunn.com or www.credit-and-collections.com To learn more about Tom visit http://www.taulli.com.

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